NEW and IMPROVED Flat/Sliding Fee Program

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Effective April 14, 2003
Revised November 2021



CareSouth Carolina uses health information about you for treatment, to obtain payment for treatment, for administrative purposes, and to evaluate the quality of care that you receive. Your health information is contained in a medical record that is the physical property of CareSouth Carolina.

How CARESOUTH CAROLINA May Use or Disclose Your Health Information

For Treatment. CareSouth Carolina may use your health information to provide you with medical treatment or services. For example, information obtained by a health care provider, such as a physician, nurse, or other person providing health services to you, will record information in your record that is related to your treatment. This information is necessary for health care providers to determine what treatment you should receive. Health care providers will also record actions taken by them in the course of your treatment and note how you respond to the actions.

For Referrals to Other Providers and Health Care Entities: CareSouth Carolina may use and disclose your health information to promote continuity of care with other healthcare and enabling services.

For Payment. CareSouth Carolina may use and disclose your health information to others for purposes of receiving payment for treatment and services that you receive. For example, a bill may be sent to you or a third-party payor, such as an insurance company or health plan. The information on the bill may contain information that identifies you, your diagnosis, and treatment or supplies used in the course of treatment.

For Health Care Operations. CareSouth Carolina may use and disclose health information about you for operational purposes. For example, your health information may be disclosed to members of the medical staff, risk or quality improvement personnel, and others to:

  • evaluate the performance of our staff;
  • assess the quality of care and outcomes in your cases and similar cases;
  • learn how to improve our facilities and services; and
  • determine how to continually improve the quality and effectiveness of the health care we provide.

Appointments. CareSouth Carolina may use your information to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you.

Fundraising. CareSouth Carolina may use certain information (name, address, telephone number, dates of service, age and gender) to contact you in the future to raise money through CareFirst Carolina Foundation, Inc. our institutionally related foundation. The money raised will be used to expand and improve the services and programs CareSouth Carolina provides to the community. Please write to us at our address (CareFIRST Carolina Foundation, 201 South Fifth Street, Hartsville SC 29550) if you wish to have your name removed from the list to receive fund-raising requests supporting the CareFIRST Carolina Foundation in the future. In the event that you contact us with this request, all reasonable efforts will be taken to ensure that you will not receive any fund-raising communications from us in the future.

Individuals Involved in Your Care or Payment for your Care. CareSouth Carolina may disclose PHI to a person who is involved in your care or helps pay for your care, such as a family member or friend if you agree, or when given the opportunity, you do not object. Please fill out a confidential communication consent form with the names of those involved in your care. We also may notify your family about your location or general condition or disclose such information to an entity assisting in a disaster relief effort.

Business Associate. CareSouth Carolina may disclose PHI to our business associates to perform certain business functions or provide certain business services to CareSouth Carolina. All of our business associates and their subcontractors are required to maintain the privacy and confidentiality of your PHI.

Required by law. CareSouth Carolina may use and disclose information about you as required by law. For example, CareSouth Carolina may disclose information for the following purposes:

  • for judicial and administrative proceedings pursuant to legal authority;
  • to report information related to victims of abuse, neglect or domestic violence; and
  • to assist law enforcement officials in their law enforcement duties;

Public Health. Your health information may be used or disclosed for public health activities such as assisting public health authorities or other legal authorities to prevent or control disease, injury, or disability, or for other health oversight activities.

Health information may be disclosed to funeral directors or coroners to enable them to carry out their lawful duties.

Organ/Tissue Donation. Your health information may be used or disclosed for cadaveric organ, eye or tissue donation purposes.

Research. CareSouth Carolina may use your health information for research purposes when an institutional review board or privacy board that has reviewed the research proposal and established protocols to ensure the privacy of your health information has approved the research.

Health and Safety. Your health information may be disclosed to avert a serious threat to the health or safety of you or any other person pursuant to applicable law.

Government Functions. Your health information may be disclosed for specialized government functions such as protection of public officials or reporting to various branches of the armed services.

Workers’ Compensation. Your health information may be used or disclosed in order to comply with laws and regulations related to Workers’ Compensation.

Neonatal Testing. Information regarding neonatal testing to detect inborn metabolic errors and hemoglobin apathies may be released only to the parents of the child, the child’s physician and the child, when 18 years of age or older.

Information Exchanges (HIE). CareSouth Carolina, Inc. utilizes several HIEs to best serve our patients including but not limited to: CareQuality, Commonwell, PRISMA and SCHIEx. Your privacy and your personal health information are protected by federal and state law. Those federal and state laws also govern the way your personal and electronic health information is used or shared through HIEs. Your doctors and other health care providers will use and share your electronic health information with other doctors and health care providers through HIEs to provide, coordinate, or manage your health care and any related services.

HIE members may include health care providers licensed in the State of South Carolina, including medical doctors, dentists, chiropractors, optometrists, podiatrists, pharmacists, physician assistants and nurse practitioners. Members may also include organizations such as hospitals, ambulatory surgical facilities, home health agencies, pharmacies, case management providers, tele-monitoring providers, health information exchanges and organizations with which eligible individuals practice. We may also share your personal health information through HIEs with agencies that audit, investigate, and inspect health programs for the health and safety of the public. We may submit information as required by law, including but not limited to: immunization data, quality reporting data, and communicable disease data to a state or federal agency.

You may “Opt Out’ of HIEs. By opting out, your personal health information will not be shared through HIEs. If you wish to opt out of HIEs, you must ask for, complete, and sign an Opt Out form that tells us in writing that you do not want your personal health information included in or shared through HIEs.

Picture ID as a form of patient identifier

CareSouth Carolina uses a picture ID as a patient identifier when using EHR technology. The ID will be acquired via camera or cropping of the picture ID.

Other uses. Other uses and disclosures will be made only with your written authorization and you may revoke the authorization except to the extent CareSouth Carolina has taken action in reliance on such.

Exception to Use and Disclosure of Your Health Information:

The following are specific uses and disclosures that require your authorization:

  • Uses and disclosures of PHI for marketing purposes
  • Disclosures that constitute the sale of your PHI
  • Most uses of disclosures of your psychotherapy notes

Psychotherapy Notes. Psychotherapy notes are notes recorded (in any medium) by a health care provider who is a mental health professional documenting or analyzing the contents of conversation during counseling session. Psychotherapy notes are separated from the rest of your medical record and do not include medication prescription and monitoring, counseling session start and stop times, the modalities and frequencies of treatment furnished, results of clinical tests, and any summary of the following items: diagnosis, functional status, the treatment plan, symptoms, prognosis, and prognosis to date. CareSouth Carolina may use or disclose psychotherapy notes in the following instances without obtaining authorization:

  1. Carry out treatment, payment or healthcare operations
  • use of psychotherapy notes by the originator for treatment
  • use or disclosure by CareSouth Carolina in training programs in which students, trainees, or practitioners in mental health learn under supervision to practice or improve their skills in group, joint, family, or individual counseling
  • use or disclosure by CareSouth Carolina to defend itself in a legal action or other proceeding brought by the individual
  1. Use or disclosure that is required for the enforcement of the regulations by HHS
  2. Use or disclosure that is required by law
  3. Use or disclosure if needed for oversight of the creator of the notes (counselor/therapist)
  4. Use or disclosure if needed to avert a serious and imminent threat to health and safe

Substance Use Disorder Patient Records. The confidentiality of substance use disorder patient records maintained by CareSouth Carolina is protected by federal law and regulations. CareSouth Carolina may not say to a person outside of the practice that a patient attends the practice for substance use disorder nor disclose any information identifying a patient as being a substance use disorder patient unless:

  1. The patient consents in writing:
  2. The disclosure is allowed by court order;
  3. The disclosure is made to medical personnel in a medical emergency or to qualified personnel for research, audit, or practice/program evaluation.

Violation of the federal law and regulations by a practice is a crime. Suspected violations may be reported to appropriate authorities in accordance with federal regulations.

Federal law and regulations do not protect any information about a crime committed by a patient either at the practice/program or against any person who works for the practice/program or about any threat to commit such a crime.

Federal laws and regulations do not protect any information about suspected child abuse or neglect from being reported under state law to appropriate state or local authorities.

Your Health Information Rights

You have the right to:

  • obtain a paper copy of the notice of information practices (this document) upon request;
  • inspect and obtain a copy of your paper health record
  • obtain electronic copy of PHI in form or format requested if readily producible and to direct CareSouth Carolina to transmit a copy to an entity or person you designate, provided that it is made in writing, signed by the individual, clearly identifies the designated person and clearly identifies where the information will be sent.
  • request that your health record be amended;
  • request communications of your health information by alternative means or at alternative locations; and
  • receive an accounting of disclosures made of your health information.

Right to Request Limits on Uses and Disclosures of your PHI- You have the right to request that we limit 1) how we use and disclose your PHI for treatment, payment, and health care operations activities; or 2) our disclosures of PHI to individuals involved in your care or payment for your care. CareSouth Carolina will consider your request, but is not required to agree to it unless the requested restriction involves a disclosure that is for the purpose of payment or healthcare operations and is not otherwise required by law or the protected health information pertains to a healthcare item or service which has been paid in full other than by the health plan. If we agree to a restriction on other types of disclosures, we will state the agreed restriction in writing and will abide by them, except in emergency situations when the disclosure is for purposes of treatment.

Notice of Breach

CareSouth Carolina is required to provide patient notification if it discovers a breach of unsecured PHI unless there is a demonstration, based on a risk assessment, that there is a low probability that the PHI has been compromised. You will be notified without reasonable delay and no later than 60 days after discovery of the breach. Such notification will include information about what happened and what can be done to mitigate any harm.


You may make a complaint in person on our Privacy Complaint Form or by mail either on our Privacy Complaint Form or in a letter stating the necessary information specified below:

a. The type of violation the complaint involves;

b. A detailed description of the privacy issue;

c. The date the incident or problem occurred, if applicable;

d. The mailing address to which a formal response to the complaint may be sent.

Please mail the complaint to the address below. You may also make a complaint to the Department of Health and Human Services if you believe your privacy rights have been violated. You will not be retaliated against for filing a complaint.

Contact Information

If you have any questions or complaints, please contact the privacy officer below:

John Douglas, Privacy Officer

268 S. Main Street

Society Hill, SC 29593

Phone: (843) 378-3441

CareSouth Carolina reserves the right to change its information practices and to make the new provisions effective for all protected health information it maintains. Revised notices will be made available to you by written and posted communications.


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