- Care Services
CareSouth Carolina’s Family Support Services and Community Outreach Team is ready to assist in helping with Medicaid re-enrollment.
Medicaid is restarting Eligibility reviews, and this means that those who are eligible need to ensure their information is up-to-date to not risk a gap in Medicaid or CHIP coverage.
Please call 866-498-0399 and a CareSouth Carolina representative will be happy to help you.
CareSouth Carolina has seen more than 3,000 patients via telehealth visits in the past month as a way to promote social distancing and help fight the spread of COVID-19.
Telehealth is the distribution of health-related services and information through electronic devices. It allows long-distance patient and clinician contact, care, advice, reminders, education, intervention, monitoring, and remote admissions.
During the COVID-19 pandemic, telehealth visits can help a patient limit their exposure to the virus while still getting their healthcare needs met. CareSouth Carolina is offering complete individual and family medical services. Behavioral health services are also available via telehealth.
“We’re able to still take care of the needs of our patients while limiting their exposure,” said Jeri Andrew, Director of Mobile Health and Off-Site Services. “We’re doing this as a service for our patients as a way for them to follow proper social distancing and still get their healthcare needs met.”
CareSouth Carolina is scheduling new and existing patients and a visit is as easy as ‘1-2-3.’
Call the CareSouth Carolina Telehealth Triage Center at 843-309-8102, which is staffed by RNs and LPNs. The nurse will set up an appointment and time- typically the same day- for you to meet with your primary care provider.
If for whatever reason your primary care provider can’t meet, CareSouth Carolina has a pool of providers who are also offering telehealth services and can meet with patients.
The nurses will give you any individual instructions and can answer questions you may have.
If you have a smart phone, you’ll receive a text message with a secured link when it’s time for your appointment.
At that point, all you’ll have to do is click the link and follow the prompts to enter the secured chat room.
If you don’t have a phone with internet access, the link can also be sent via email to be used on a laptop or tablet.
Once you enter the secured chat room, you’ll be able to meet with your provider as part of a video visit.
Your provider can answer any questions you may have, diagnose and determine next steps all from the convenience of your own home.