Job Description

Under the supervision of the Regional Ombudsman and the oversight of the AAA Director and the Finance/Operations Manager, the Volunteer Ombudsman Coordinator conducts monthly friendly visits to nursing home and assisted living facilities.  They advocate for the residents by addressing resident rights with appropriate facility staff. 

• The Coordinator will maintain communication with the Regional Ombudsman’s office at all times
• Maintain confidentiality
• Will not investigate complaints, mediate disputes, or involve themselves in any controversy with families or facilities unless directed by the Regional Ombudsman
• Recruiting, training and maintaining at least two volunteers for each county in the region and coordinating with state and/or local trainers to complete certification of all volunteers
• Fulfills obligations and protocols of the Volunteer Ombudsman program to receive funding and conducts services corresponding to the Ombudsman Policies and Procedures
• Provides problem solving assistance and advocacy using practices established by the SLTCO and the LTC Ombudsman Policy and Procedure
• Provides brochures and written information to residents and their families on Resident’s Rights and the role of and contact information for the Ombudsman
• Conducts or participates in outreach as agencies, churches and civic groups to recruit volunteers and promote the program
• Provide ongoing support and supervision to volunteers.
• Plan yearly recognition event to promote retention of volunteers (April of each year)
• Maintain and report monthly friendly visitor program statistics, keep accurate records and submit monthly reports to the Regional Long Term Care Ombudsman program
• Evaluate the friendly visitor program for effectiveness and efficiency of the program along with the training curriculum, manual and literature
• Complete ongoing continuing education training

Education and Experience

• A high school diploma with a minimum of three years of experience in a related field that may include social work, public health, nursing, or a related field – OR - equivalent combinations of training and experience with demonstrated competence to fulfill duties assigned to this position.
• A valid SC Driver’s License is required.

Hours

Monday – Friday, 25 hours weekly

Location

Hartsville, SC

CareSouth Carolina is committed to providing equal employment opportunities to all. We seek to have a diverse, inclusive workforce and encourage applications from all qualified individuals without regard to race, color, age, sex, gender identity or expression, sexual orientation, religion, marital status, citizenship, disability or veteran status