Job Description

Under the supervision of the AAA Director and the Finance/Operations Manager and the oversight of the Regional Ombudsman, conducts monthly friendly visits to nursing home and assisted living facilities.  They advocate for the residents by addressing resident rights with appropriate facility staff. 

• The Coordinator will maintain communication with the Regional Ombudsman’s office at all times
• Maintain confidentiality
• Will not investigate complaints, mediate disputes, or involve themselves in any controversy with families or facilities unless directed by the Regional Ombudsman
• Recruiting, training and maintaining at least two volunteers for each county in the region and coordinating with state and/or local trainers to complete certification of all volunteers
• Fulfills obligations and protocols of the Volunteer Ombudsman program to receive funding and conducts services corresponding to the Ombudsman Policies and Procedures
• Provides problem solving assistance and advocacy using practices established by the SLTCO and the LTC Ombudsman Policy and Procedure
• Provides brochures and written information to residents and their families on Resident’s Rights and the role of and contact information for the Ombudsman
• Conducts or participates in outreach as agencies, churches and civic groups to recruit volunteers and promote the program
• Provide ongoing support and supervision to volunteers.
• Plan yearly recognition event to promote retention of volunteers (April of each year)
• Maintain and report monthly friendly visitor program statistics, keep accurate records and submit monthly reports to the Regional Long Term Care Ombudsman program
• Evaluate the friendly visitor program for effectiveness and efficiency of the program along with the training curriculum, manual and literature
• Complete ongoing continuing education training

Education and Experience

• A high school diploma with a minimum of three years of experience in a related field that may include social work, public health, nursing, or a related field – OR - equivalent combinations of training and experience with demonstrated competence to fulfill duties assigned to this position.
• A valid SC Driver’s License is required.

Hours

Monday – Friday, 25 hours weekly

Location

Hartsville, SC

CareSouth Carolina is committed to providing equal employment opportunities to all. We seek to have a diverse, inclusive workforce and encourage applications from all qualified individuals without regard to race, color, age, sex, gender identity or expression, sexual orientation, religion, marital status, citizenship, disability or veteran status