Job Description

Under the supervision of the Program Director, the Administrative Assistant at ROADS is responsible for managing a variety of critical administrative tasks. Key duties include processing new patient intakes and referrals, verifying insurance coverage, creating and maintaining Excel spreadsheets, and organizing patient files for the ROADS school-based care program. This role requires strong attention to detail, excellent organizational skills, and the ability to handle sensitive information with confidentiality and accuracy. The duties include the following:

• Collaborate effectively with team members to support a cohesive and productive work environment.
• Utilize the SC Medicaid portal, DentaQuest, and various private insurance databases to verify insurance coverage and identify patient eligibility.
• Assist the clinical team by addressing insurance verification inquiries and resolving issues as needed.
• Communicate regularly with assigned school nurses to confirm school-related information and coordinate activities for Mobile Unit visits.
• Review assigned registration and consent forms for completeness and accuracy; verify insurance eligibility and refer uninsured families to the assigned team member for assistance with Medicaid or other public programs.
• Create and maintain detailed Excel spreadsheets to track active, inactive, and pending ROADS student enrollees.
• Review and update patient insurance and demographic information promptly, ensuring accuracy by communicating with the patient and/or guarantor as needed.
• Partner with the ROADS clinical team to support efficient, seamless workflow across programs.
• Respond to inquiries, issues, and concerns raised by ROADS staff via phone calls and emails, offering timely and effective support.
• Receive cross-training in vital signs assessment and telehealth equipment to provide additional support when needed.
• Handle sensitive patient and employee information with the utmost confidentiality and professionalism.
• Answer, route, and manage incoming phone calls with professionalism; take accurate messages and ensure timely follow-up.
• Complete and sign off on all required documentation in PowerDMS and Relias in a timely and thorough manner.
• Respond promptly and professionally to emails and Microsoft Teams notifications.
• Float to assigned locations, including Mobile Units or off-site clinics, as required.
• Participation in school based related activities (school registrations, open houses, Treats on the Streets and etc) is required on a rotation basis by all staff.
• Proactively take on additional tasks and responsibilities as assigned by the Director of Mobile and Telehealth Services.

Education and Experience

• High school diploma or equivalent required. 
• Three (3) to five (5) years’ experience in field or related field is required.
• Proficient in Microsoft Office (Word, Excel, Outlook) and Windows operating systems; strong general computer skills required.
• Familiarity with standard office equipment and a minimum typing speed of 30 words per minute.
• Exceptional attention to detail, with a strong commitment to accuracy and thoroughness.
• Excellent interpersonal and communication skills, with the ability to work effectively with a wide range of individuals in a diverse community.
• Demonstrated ability to interpret and follow a variety of instructions presented in written, oral, diagram, or schedule form.
• Effective problem-solving skills.
• Able to work independently and manage multiple tasks or variables in structured environments.
• A valid driver's license is required.

Hours

 Monday – Friday, Full Time 40 hours per week.

Location

Society Hill, SC

CareSouth Carolina is committed to providing equal employment opportunities to all individuals. We welcome and encourage applications from all qualified individuals, without regard to race, color, age, sex, pregnancy, gender identity or expression, sexual orientation, religion, creed, national origin, ancestry, marital status, citizenship, genetic information, disability, military or veteran status, or any other characteristic protected by law.