Job Description

Responsible for greeting patients, answering the telephone, entering and updating patient demographic information, scheduling appointments, verifying insurance, and providing quality customer service to patients. Duties include

• Interacts with patients and employees in a respectful manner consistent with the mission and values of CareSouth Carolina.
• Perform the reception and greeting of patients and other guests in a professional, respectful, and compassionate manner.
• Answering Phones: answer, route, take messages, and as necessary handle phone calls promptly and courteously in accordance with CareSouth Carolina procedures.
• Perform the patient registration process including collecting necessary patient payor information and patient demographics, and ensuring that the data is placed in ECW in a timely, accurate, and complete manner as well as printing the super bill.
• Appointment scheduling/rescheduling/recalls: scheduling, rescheduling and recall appointments for patients.
• Handling and managing cash for patient care services. This includes reconciliation processes consistent with existing CareSouth Carolina procedures and making bank deposits.
• Request medical records from the hospital or other medical facilities as needed and sends medical records to centralized medical records in a timely manner.
• Sorts and distributes faxes and picks up mail from the post office or mailbox and distributes it accordingly.

Education and Experience

• A high school diploma or equivalent is required but a certificate as a medical office assistant is strongly preferred.
• Three (3) to five (5) years of medical office experience preferred.
• Knowledge and understanding of medical insurance is strongly preferred.
• Experience collecting medical co-pays is strongly preferred.
• EMR/EHR experience is strongly preferred.
• Cash drawer balancing experience is strongly preferred

Hours

This is a full-time position, 40 hours per week, Monday – Friday, 8:00 am – 5:00 pm

Location

Cheraw, SC

CareSouth Carolina is committed to providing equal employment opportunities to all. We seek to have a diverse, inclusive workforce and encourage applications from all qualified individuals without regard to race, color, age, sex, gender identity or expression, sexual orientation, religion, marital status, citizenship, disability or veteran status.