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Employee Spotlight

Notes from the Employee Council

CareFirst Steps Up for CSC

The following issues are being addressed or have recently been addressed by the employee council.  The issues come to the council through employee feedback to a council representative or as requested by senior leadership.  As an employee, if there are any issues that you would like to see addressed by the Employee Council or have comments about any of the issues below, feel free to discuss them with a council representative. 

1. Develop a casual dress policy that helps to maintain a professional demeanor.
2. Furniture repaired at the Lakeview site.
3. A forum by which activities of the council can be shared with all employees (Departmental Meetings and CareWired).
4. Supply order form streamlined so that duplication of orders do not happen and so that employees have the opportunity to get what they need in order to do their job.
5. Patients and clients know who is and who is not an employee by requiring name badges to be worn at all times on the job.
6. A provider at each site at all times so that patients will always have access to care.
7. Site meetings are conducted regularly to ensure communication of vital information to all staff.
8. All IT equipment works properly and that computers are used for job-related activities and are not abused for personal reasons.
9. CareFirst Casual Wednesday to all sites (after all, it is for a good cause).
10. Written policy for recognizing employee (with cards or flowers or whatever is appropriate) who has lost a loved one.
11. Develop more continuity with policy from one site to the next.
12. Patient information more secure by requiring certain areas where information must be acquired more private.
13. Patient complaints get addressed to the proper person.
14. Reduce the amount of paperwork required of patients and staff.
15. A new bonus started for employees who are loyal and show commitment to CSC
16. All employees can go to their supervisor or site manager and be honest, open and respected to share ideas or problems without worry.
17. Employee Satisfaction Survey made more concise and meaningful for both the employee and for management.

Remember, the Employee Council serves as a communications tool, a conduit, between the employees and management that is crucial to the success of CareSouth Carolina.  Please continue to listen up for other issues as they arise.   The council is devoted to keeping everyone posted and up-to-date.