Welcome Home

The staff at CareSouth Carolina is delighted that you have chosen us to be your Health Care Home.   We think you will be pleased.   You will quickly discover that we are dedicated to providing you with the very best in patient-centered medical care.

As your Health Care Home, we want to make sure that you are the healthiest person you can be.

When You Visit CareSouth Carolina

Each time you visit CareSouth Carolina, please do the following:

v     Please tell us about any changes in your name, address or phone number.

v     Show us your insurance card (Blue Cross Blue Shield, Medicare, Medicaid, or others) if you have one.  Some private insurance companies may require you to provide a claim form and co-pay.

v     Please bring all medicines you are currently taking.

v     If you have any questions about your visit or our services, please feel free to ask the receptionists.

New Clients

Please arrive 30 minutes prior to your appointment.  This will allow our staff time to insure your medical record includes all of the information needed to provide you with quality care and financial assistance as needed. 

Advanced Access

CareSouth Carolina is devoted to providing you with ready access to the health care you want:

v     Each CareSouth Carolina staff member works to deliver health care that is what you want, when you want it, where you want it, how you want it and by whom you want it.  

PATIENT RIGHTS

As a Client of CareSouth Carolina

YOU HAVE THE RIGHT TO

Reasonable access to health and life care services that are considerate, respectful of your values and beliefs, affordable, and high quality.

Confidentiality of your protected health information.

Personal privacy during your visit.

A secure and safe environment that reasonably protects you as well as your property.

Effective communication about

Your  rights,

Your condition,

Your role in managing and treating your condition,

Making informed care decisions,

Any ethical issues that might impact your care,

Significant clinical issues that might impact your care,

How your family can or should become involved in your care,

Research activities that could impact your care,

Making care decisions throughout any research activities affecting your care,

The process for designating someone else to make care decisions for you,

The inclusion and impact of clinical students and residents on your care,

How to develop advance directives, living wills, do not resuscitate orders, etc.,

All relevant fee schedules and payment policies, and (as appropriate)

The need and reasons for being transferred to another healthcare organization or level of care.

A process for the resolution of conflicts, complaints, or grievances.

Receive clinical approved methods to assess and manage your pain.

 

PATIENT RESPONSIBILITIES

CareSouth Carolina, Inc. patients are expected and encouraged to assume reasonable responsibilities.  These include, but are not limited to the following:

Providing Information:  You are responsible for providing, to the best of your knowledge, accurate and complete information about yourself.  This includes information about your health, insurance coverage and how to quickly contact you.  

Asking Questions: You are responsible for asking questions when you do not understand what you have been told about your care or what you are expected to do.

Following Instructions:  You and your family are responsible for following the care, service, or treatment plan developed by you and our medical staff.

Setting Reasonable Treatment Goals:  You are responsible for working with the clinical team to set reasonable treatment goals.

Being Cooperative:  You are responsible for being aware of your medical provider’s time and his or her duty to provide much needed care to others.

Accepting Consequences:  You and your family are responsible for accepting the outcomes if you do not follow the care, service or treatment plan decided upon by you and your medical provider.

Infection Control:  You are responsible for not knowingly spreading disease.

Following Rules & Regulations: You and your family are  responsible for following our rules and regulations concerning patient care and conduct as well as the procedures of health plans, health care providers and government health benefit programs.

Complaints:  You are responsible for using CareSouth Carolina’s internal complaint and appeal processes to address concerns that may arise.

Identifying Fraud:  You are responsible for reporting any wrongdoing or fraud to appropriate resources within the organization and then to legal authorities if not completely resolved.

Showing Respect & Consideration:  You and your family are responsible for being considerate of CareSouth Carolina’s personnel and property as well as to other persons and their property while you are at our facility.

Meeting Financial Commitments:  You are responsible for promptly meeting any financial obligation agreed to with CareSouth Carolina.

Not Smoking:  You are responsible for complying with the organization’s NO SMOKING policy that prohibits smoking within the organization’s facilities except in identified areas.

Providing Sliding Fee Information:  You are responsible for disclosing financial information in a timely and accurate fashion if you wish to participate in CareSouth Carolina’s sliding fee discount program.

EMERGENCY AND AFTER-HOURS SERVICES

CareSouth Carolina hours of operation are posted at each medical center.  Phone numbers are located under locations on this webpage.   If you experience an emergency health situation after hours, please call your local CareSouth Carolina medical office to connect with CareSouth Carolina’s answering service.  The CareSouth Carolina medical provider on call will be notified of your situation.