We’re Listening

 At CareSouth Carolina, we believe that listening to our patients, employees and community members is the key to quality health care.   Good or bad, what you have to say is important to us.  Without your opinions and feedback, we don’t know what is working well and what is not.   In truth, what you have to say is at the core of our Mission.  So, we hope you will take a few minutes and do one of the following using our Comment Form: 

·        Share a Compliment about an individual, group, particular center or our entire organization for the services that we provided.  We love to know when we’ve exceeded your expectations.   Plus, we want to build on what is working well.  

·        Offer a Suggestion about what we can do better at our medical center or in your community.  Your suggestions, we have discovered, can lead to great innovation and improvement in our services.

·        Issue a Complaint about the service, assessment or care that you received by an individual, group, or medical center that did not meet your expectations.  Complaints are an opportunity for us to communicate honestly, correct what is broken and improve our services to you and others.   

·        Ask a Question about our services or organization.  We are here for you.   If you are just curious about something or if there is something that you really need to know or understand, please don’t hesitate to ask.       

We will treat your comment with respect and respond promptly.   It’s that simple.  

If you do not want to provide a comment through our webpage, you may also share your thoughts with the Site Manager at each of CareSouth Carolina’s medical centers in person, by phone or even by mail.   Location phone numbers and addresses are provided under the locations page on this website.

To provide and send a comment, please click here:

CSC COMMENT FORM

Thank you for taking the time to share your thoughts with us. 

If, for any reason, you believe that a comment you have shared with CareSouth Carolina through this webpage or with a site manager has not received the attention it deserves, we encourage you to contact the Joint Commission on Accreditation of Healthcare Organizations. 

Web Address:  http://www.jointcommission.org/GeneralPublic/

E-Mail:             complaint@jcaho.org

Phone:              (800) 994-6610

Fax:                  (630) 792-5636

Mail:                 Office of Quality Monitoring

                        Joint Commission on Accreditation of Healthcare Organizations

                        One Renaissance Boulevard

                        Oakbrook Terrace, IL 60181